Privacy Policy

This Privacy Policy explains how Diagnostic Clean collects, uses, protects, and shares your personal data when you interact with our website and services.

1. Who We Are

Diagnostic Clean is a professional deep cleaning service based in l'Hospitalet de Llobregat, Catalonia, Spain. We specialise in diagnostic-first deep cleaning solutions for busy professionals, elderly homeowners, and property managers who require targeted, evidence-based cleaning interventions.

For questions about this Privacy Policy or your data, you can contact us at hello@baaralink.com or call +34 656 438 269.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it or when it is necessary to deliver our services. The types of data we may collect include:

• Contact Information: Name, email address, phone number, postal address, and property location when you submit an inquiry, request a diagnostic assessment, or book a cleaning service.
• Service Information: Details about your cleaning requirements, property type, specific problems (such as tile degradation or appliance buildup), and any accessibility or health considerations you share with us.
• Communication Records: Emails, phone call notes, and messages exchanged during the inquiry and service delivery process.
• Technical Data: Your IP address, browser type, device type, pages visited, and time spent on our website. We may use analytics tools to understand how visitors use our site, but we do not track individual users across other websites.
• Cookies and Similar Technologies: We may use cookies to remember your preferences and improve your browsing experience. See Section 6 for details.

We do not collect payment card data directly on our website. If payment is processed, it is handled by secure third-party payment processors.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and Spanish data protection law, we process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfil a service contract or respond to your request for a quote or diagnostic assessment.
• Legitimate Interest: To improve our website, understand customer needs, prevent fraud, and communicate about our services.
• Consent: When you opt in to receive marketing communications or newsletters.
• Legal Obligation: To comply with Spanish and EU tax, employment, and regulatory requirements.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide diagnostic assessments and cleaning quotes.
• To schedule, deliver, and invoice cleaning services.
• To document before-and-after results and maintain service records for quality assurance.
• To communicate with you about your service, including confirmations, updates, and follow-up.
• To improve our website, services, and customer experience through analytics and feedback.
• To send you marketing communications, newsletters, or service updates (only if you have consented or opted in).
• To comply with legal and regulatory obligations.
• To prevent fraud, abuse, and security incidents.

5. Who We Share Your Data With

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party contractors, payment processors, email service providers, and website hosting providers who process data on our behalf under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect our legal rights and the safety of our customers.
• Business Partners: If we partner with property management companies or real estate agencies (only with your consent or as necessary to deliver your requested service).

All data processors are contractually bound to protect your data and use it only for the purposes we specify.

6. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and login information.
• Measure website traffic and user behaviour through analytics.
• Improve website functionality and user experience.
• Deliver targeted content or advertisements (if applicable).

Most browsers allow you to refuse cookies or alert you when cookies are being set. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

We do not use cookies to track you across other websites or to build a profile for behavioural advertising without your consent.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Service Records: Contact and service delivery data are retained for the duration of our business relationship plus 3 years for accounting, tax, and legal compliance purposes.
• Marketing Communications: If you have opted in, we retain your email address until you unsubscribe.
• Website Analytics: Aggregated, anonymised analytics data may be retained indefinitely; individual user data is typically retained for up to 12 months.
• Legal Holds: If required by law or legal proceedings, we may retain data longer than stated above.

When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under GDPR and Spanish data protection law, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data, subject to legal and contractual obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used format and have it transferred to another service provider.
• Right to Object: You can object to marketing communications, profiling, or processing based on legitimate interest.
• Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
• Right to Lodge a Complaint: You can file a complaint with the Spanish Data Protection Authority (Autoridad de Protección de Datos) if you believe your rights have been violated.

To exercise any of these rights, please contact us at hello@baaralink.com with your request. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmitted over the internet.
• Restricted access to personal data by authorised personnel only.
• Regular security assessments and updates.
• Secure storage of data in protected servers and databases.

While we strive to protect your data, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your contact information up to date.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal data.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately.

12. International Data Transfers

Diagnostic Clean is based in Spain and processes data within the European Union. If we transfer data outside the EU/EEA, we do so only with appropriate safeguards, such as Standard Contractual Clauses or your explicit consent, in compliance with GDPR.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy.